Highlights of the eTranslation Workshop “My Multilingual Services – powered by AI” (13.10.2020, Zoom)
On 13 October, people from all across Europe came together for the eTranslation Workshop “My Multilingual Services – powered by AI”. It was the first time that an eTranslation workshop made it onto the agenda of the European Week of Regions and Cities (EWRC). The workshop was moderated by Philippe Gelin (Head of Sector Multilingualism, DG Connect, European Commission) and showcased latest governmental language technology applications that support communication and multilinguality in the public sector, allowing public services, administrations, as well as their citizens to truly communicate without borders.
Translating 750.000 pages in all EU official languages in 1 day? No problem! Annette Sévery (Federal Foreign Office of Germany) provided latest insights into the German EU Council Presidency Translator, which has already translated more than 43 million words. But what do human translators think about the tool? Alexandra Soska (Translator at the Federal Ministry of the Interior, Building and Community) highlighted that she and her colleagues do not see machine translation (MT) as a threat, but rather as an additional resource and a valuable asset for their work. According to her, the collaboration between translators and developers is a true win-win situation.
We all know that MT is not perfect. Sometimes, the translation may contain errors even if it sounds very fluent. In her presentation, Sara Szoc (CrossLang) explained that such errors may remain unnoticed if the translation is not double-checked. This is why APE-QUEST was brought into life: The CEF Telecom project aims to support and enhance MT by integrating Quality estimation (QE) and Automated Post Editing (APE), thus decreasing the need for manual post-editing. Further information about the APE-Quest project is available here: https://ape-quest.eu.
The workshop was concluded by a demo session by Marek Klimes (Phonexia) and Martin Cermak (Vocalls) who presented latest government voice and chatbot solutions, allowing governmental institutions and companies to process requests in a more efficient and cost-effective way. They also enable them to e.g. collect feedback or to automatically remind customers of appointments or payments, thus improving productivity, overall customer satisfaction and user experience.